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What's in a name? Well, we’re called What’s the Message? for a reason. We believe that behaviours of concern are a way for a person to communicate their unmet need. Our aim is to help you find out what the behaviour is telling us...In short, What’s the Message?

Once we establish the message, then this is where we differ from most training companies. We focus on teaching person-centred positive behaviour support based on prevention strategies and not just de-escalation. All of our training services are bespoke and delivered by instructors with extensive clinical backgrounds. We also provide a clinical outreach service to support our training.

As part of our holistic approach, we are certified by the BILD Association of Certified training (ACT), having demonstrated that our training programmes fully comply with the Restraint Reduction Network Training Standards (RRN). From April 2020, all NHS and Care Quality Commission services are required to receive training from a provider which has been certified against the new Standards.

Please see our FAQ (Frequently Asked Questions) guidance sheet. Alternatively, get in touch with us directly and let's see how we can help you and your organisation.






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